Employee service center installed in 12-week rollout

Magellan Health Deploys an Employee Service Center

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Magellan Health is known for its use of data and technology to improve healthcare

and quality of life. When it came to serving its own employees, however, Magellan’s HR team was not living up to employee expectations.

In the end, Magellan Health hoped to bring its consumer-focused, technology-enabled mindset to HR. In just 12 weeks, implementing an HR platform helped Magellan to achieve positive results, including:

  • An estimated 70% of potential HR cases were deflected
  • The 30% of cases filed were answered in 3 hours or less
  • Employees completed over 150,000 searches
  • And more

Download this case study to discover additional lessons Magellan learned and the methodology they used to roll out this incremental improvement over 12-weeks.

Vendor:
ServiceNow
Posted:
25 Oct 2018
Published:
25 Oct 2018
Format:
PDF
Length:
11 Page(s)
Type:
Analyst Report
Language:
English
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