HR Service Delivery: Automate processes for faster response time

Enterprise's Global Transformation Begins With HR

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General Mills, Inc. employs over 38,000 people across 100 countries. With all those employees, the company needed more visibility into their HR inquiries so they could be better informed and make decisions faster.

The company turned to ServiceNow HR Service Delivery, which enabled them to create an HR portal—aptly named G&Me—where employees can directly communicate with HR staff, and use site search to find exactly what they’re looking for.

Download this cast study to learn how General Mills, Inc. went from struggling to answer employees’ HR requests to resolving more than 70% of cases at tier 1.

Vendor:
ServiceNow
Posted:
24 Oct 2018
Published:
24 Oct 2018
Format:
PDF
Length:
6 Page(s)
Type:
Case Study
Language:
English
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