Avaya vs. 8x8 vs. Serenova vs. Cisco: Comparing cloud contact centers

11 Cloud Contact Center Providers That Matter & How They Stack Up

Cover

As on-premises contact center technology becomes outdated and less effective, improved systems architected for cloud-based delivery that support AI, workforce optimization, and omnichannel will dictate which providers lead the pack.

In this Forrester report, learn about 11 contact center providers and how they measure up and help customer service leaders select the right cloud contact center provider for their needs.

Explore an analysis uncovering strengths and weaknesses of vendors:

  • Serenova
  • 8x8
  • Genesys
  • And more
Vendor:
Serenova
Posted:
25 Oct 2018
Published:
25 Sep 2018
Format:
PDF
Length:
16 Page(s)
Type:
Analyst Report
Language:
English
Already a Bitpipe member? Login here

Download this Analyst Report!