Omnichannel and the CX: The view from the business

The Inner Circle Guide to Omnichannel

Cover

According to Aberdeen, companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omnichannel strategies.

Learn about the following tips to get your omnichannel contact center strategy started:

  1. Analyze your customers
  2. Roll out new channels thoughtfully
  3. Involve the agents early
  4. Implement the right tools and technologies
  5. Be selective about the agent desktop
  6. Measure success

In this report, uncover a detailed and definitive view of the reality of implementing and using customer contact center technologies, as well as a checklist of key elements to achieving your omnichannel strategy.

Vendor:
Serenova
Posted:
23 Oct 2018
Published:
23 Oct 2018
Format:
PDF
Length:
98 Page(s)
Type:
Analyst Report
Language:
English
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