Chatbots, AI, and more: New tech changing the CX landscape

Leveraging Technology to Meet Evolving Customer Expectations

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There are more ways to interact with customers than ever before, and new methods are surely on their way. How well do you understand how to use these technologies to better serve your customers?

The thing is, your competitors will be using these if they’re not already. What kind of technologies are we talking about? They include:

  • Channel optimization platforms
  • Social engagement platforms
  • Chatbots and artificial intelligence
  • Digital experience management
  • IoT technologies
  • And more

Read this resource to learn more about these innovations that have the potential to impact your customers’ experience and how you can adjust to these innovations.

Vendor:
Avtex
Posted:
17 Oct 2018
Published:
17 Oct 2018
Format:
PDF
Type:
Resource
Language:
English
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