How Epicor increased ROI 104% by improving customer service

Report: Financial Results of using Service for Customer Service Management

Cover

To better understand the benefits, costs, and risks associated with an investment in ServiceNow Customer Service Management, Forrester interviewed Epicor Software about their experience using ServiceNow.

Forrester found the following results:

  • ServiceNow improved Epicor’s customer retention, resulting in $6.6 million in benefits
  • Epicor’s organizational efficiency improved and resulted in $1.3 million in benefits
  • Epicor’s ROI increased to 104%

Read this Forrester research report to discover all of the results. 

Vendor:
ServiceNow
Posted:
18 Oct 2018
Published:
18 Oct 2018
Format:
PDF
Length:
16 Page(s)
Type:
Research Content
Language:
English
Already a Bitpipe member? Login here

Download this Research Content!