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Taking Back In-House Control with ITSM and CSM

Cover

After careful consideration, the UK’s largest water supplier – responsible for over 900 million liters of water every day – decided it was time for their IT service management strategy to swim against the current. But because they had previously outsourced their IT services, the transition wasn’t exactly smooth sailing – ultimately leaving their IT department to start from scratch.

Read into this case study to learn how this company successfully tapped into IT service management and customer service management platforms to support their business in-house, uncorking features such as:

  • A fast, high-volume self-service request fulfillment portal
  • A call logging system enabling the service desk to manage 4,000 retailer requests per year
  • And more
Vendor:
ServiceNow
Posted:
17 Oct 2018
Published:
20 Aug 2018
Format:
PDF
Length:
3 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.