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Customer Service Management 2018

Cover

Customers become frustrated when client service representatives can’t efficiently diagnose and resolve issues. Traditional CRM systems do not go beyond customer engagement.

Harvard Business School reports that a 5% increase in customer retention can lead to a 25%-95% increase in profits. Financial services companies can follow a 5-step checklist to improve their customer service:

  • Reduce case volume with self-service
  • Make it easy for customers to engage with your service team
  • Monitor for issues and create cases automatically
  • Assign tasks across the enterprise
  • Prevent future calls

Read this white paper for more information on how financial service companies can improve their customer service. 

Vendor:
ServiceNow
Posted:
17 Oct 2018
Published:
17 Oct 2018
Format:
PDF
Length:
15 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.