3 ways that AI improves customer service

Artificial Intelligence & Intelligent Technologies

Cover

89% of CIOs use or plan to use machine learning, and AI and machine learning are key components of many customer personalization efforts.

But how exactly can you use these technologies to make your customers feel more welcome? You need the right strategy in place, for starters.

Below are 3 strategies to keep in mind for using AI and machine learning to drive customer service innovation:

  • Take advantage of chatbots and virtual agents
  • Increase the efficiency and effectiveness of issue resolution
  • Continuously improve and optimize service processes

Read this white paper for more detailed information on how to leverage AI and machine learning to create more innovative customer service experiences. 

Vendor:
ServiceNow
Posted:
16 Oct 2018
Published:
16 Oct 2018
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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