How Belgium transformed their government ITSM

Improving Government Efficiency with IT Service Management

Cover

Many European governments have shifted their IT services into the cloud in search of increased efficiency and cost-savings. Belgium, however, decided to go a step further in their move – combining public cloud, private cloud, and on-prem assets into a hybrid IT service management (ITSM) approach.

Find out how this ambitious cloud-based ITSM strategy helped consolidate and standardize the government’s IT services, gleaning benefits such as:

  • 50% reduction in support ticket volume
  • Streamlined IT support, increasing efficiency by 15%
  • And more.
Vendor:
ServiceNow
Posted:
19 Oct 2018
Published:
20 Mar 2017
Format:
PDF
Length:
3 Page(s)
Type:
White Paper
Language:
English
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