Does informing stakeholders hinder incident resolution times?

Hidden Impacts to Your Major Incident Management Process

Cover

In major incident management strategies, keeping stakeholders informed throughout the resolution process is often considered a critical step – but why?

As it turns out, most IT professionals consider this step to be a major pain point within the response process.

In this guide, read more about what IT pros are saying about stakeholder reporting – and spoiler alert, it’s not optimistic. You’ll also find out how automation can solve incident reporting inconsistencies and take communication responsibilities off of IT’s shoulders.

Vendor:
xMatters, Inc.
Posted:
12 Oct 2018
Published:
12 Oct 2018
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English
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