Deliver differentiated CX with AI and relationship-based selling

Enrich Client Relationships at Scale with Intelligent Sales Advisor

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Today’s consumers are increasingly mobile and more informed than ever before, expecting personalized, seamless services across channels. If a bank doesn’t live up to their expectations, consumers switch financial institutions without repercussions.

It follows, then, that most customers don't feel loyal to their bank – nearly half of millennials, for example, say they would switch banks if given the possibility of a better option.

In this case study, explore an example of how personalized engagement, powered by cutting-edge technology, helped to rebuild customer trust, loyalty, and satisfaction.

Learn how you can deliver differentiated experiences with AI and relationship-based selling to better engage customers with personalized interactions.

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Vendor:
Microsoft
Posted:
16 Oct 2018
Published:
16 Oct 2018
Format:
PDF
Length:
6 Page(s)
Type:
Case Study
Language:
English
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