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Case Study: Informatica Implements AI-Powered Site Search

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After finding out that nearly 20% of all customer searches on their support site yielded no content, leading cloud data management provider Informatica needed a way to make their content accessible, and deliver the right information at the right time—every time.

The company turned to Coveo, which helped them fine tune their search results through triggers and conditions, and understand customer intent by setting up alerts and follow queries.

Download this case study to learn about the AI-powered site search, and how implementing the technology helped Informatica increase case deflection by 120%, and ensure visitors always find what they’re looking for.

Vendor:
Coveo
Posted:
08 Oct 2018
Published:
08 Oct 2018
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.