How to empower call center staff and accelerate productivity

An Ophthalmology Practice Unlocks Higher Value From Its EMRs and Call Center

Cover

Tomoka Eye Associates is a thriving ophthalmology practice, and their call center is a major asset – connecting patients with live operators who answer questions and can even begin over-the-phone triage for patients with eye problems.

Unfortunately, they were faced with challenges, including:

  • Slow access to electronic patient records
  • Bottlenecked patient treatment and billing
  • Unreliable hosted VoIP service keeping patients from reaching the call center
  • Outdated call center management tools undercut the excellence of the staff

Find out how Tomoka Eye Associates accelerated productivity with EP-LAN and saw “night and day” software performance that empowered call center staff.

Vendor:
Spectrum Enterprise
Posted:
19 Sep 2018
Published:
19 Sep 2018
Format:
PDF
Length:
3 Page(s)
Type:
Case Study
Language:
English
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