What happens when your NPS score is lower than you expected?

Contact Center Executives: Countering the Pressures of Improving Your Company's Net Promoter Score

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Companies like to publicize their efforts to measure and improve their Net Promoter Score (NPS) - a metric for customer loyalty. 

But, what happens when your NPS score isn’t what was expected, or it changes?

Often times, operational heads are left wondering how and why the score changes. This creates a continuing source of internal confusion as individual departments, who can only impact a small piece of the overall score, are held to a goal based on an enterprise level perception.

Download this white paper to learn about a contact center strategy to help your organization improve their NPS.

Vendor:
Convergys
Posted:
12 Sep 2018
Published:
12 Sep 2018
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English
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