Conversational banking: Challenges, keys to successes and more

The Future of Banking: A Financial Concierge for Everyone

Cover

Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences.

As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Will this trend continue?

Inside, uncover the challenges and keys to successes with conversational banking, and find out how customer data will impact the future of digital banking.

Explore the customer journeys carried out by conversations with the bank, including:

  • General inquiries by anonymous consumer
  • Transactions and account services by known customers
  • Mobile banking
  • And more
Vendor:
IBM
Posted:
12 Sep 2018
Published:
12 Sep 2018
Format:
PDF
Type:
White Paper
Language:
English
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