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Seth Godin Keynote: Customer Service in the Age of AI

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Customer service has been built on one 2-word promise – it’s personal. Customers are about to have an engagement with somebody who is going to help them.

In this webcast, Seth Godin discusses the importance of delivering excellent customer service and highlights how firms can embrace AI as they transform their call centers.

Continue watching to learn some unique, real-world examples of the evolution of customer experience.

Vendor:
IBM
Premiered:
14 Sep 2018
Language:
English

This resource is no longer available.