Transformation to an omnichannel, AI-enhanced call center

Call Center Evolution: Tomorrow's Technology, Today

Cover

An average millennial exchanges 67 text messages today, and time spent on messaging is 5x more than voice calls. As call centers evolve, companies can implement messaging as the preferred vehicle for bots.

In this webcast, Atul Gupta discusses strategies to transform even the most outdated contact center into an omnichannel, AI-enhanced call center for the future, as well as the benefits that can bring.

You’ll also learn about:

  • Practical implications of enhancing customer service with AI
  • Real customer implementations
  • Lessons learned and pitfalls to watch out for
  • And more
Vendor:
IBM
Premiered:
07 Sep 2018
Language:
English
Already a Bitpipe member? Login here

Download this Video!