Call Center, Meet AI: Don't let your CX suffer

Call Center, Meet AI: What You Need to Know About How AI is Transforming Call Centers

Cover

Call centers have embraced technology to increase efficiencies and to contain costs, but customer experience has often suffered as a result.

In this webcast, Brian Cantor talks with Dario Gil about how AI has the potential to strike a balance between cost containment and customer experience.

There are many opportunities to make the contact center and CX function more valuable toward businesses with AI.

Continue watching to uncover how to use technology to better connect with customers to prevent them from going to your competition.

Vendor:
IBM
Premiered:
11 Sep 2018
Language:
English
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