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Panel Discussion: The Future of Call Centers

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The changing consumer is so profound, and as their demands and expectations change, call centers must embrace the technologies that contributing to a frictionless customer experience.

In this webcast, Michelle Peluso discusses with a panel of customer service executives the challenge of building and maintaining long-lasting client relationships, and best practices to engage and nurture them successfully.

Vendor:
IBM
Premiered:
06 Sep 2018
Language:
English

This resource is no longer available.