The power of centralized, searchable IT knowledge bases

Streamlining Operations with Centralized, Searchable Knowledge Bases

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Centralized knowledge bases can be a lifesaver for IT teams and users alike, preventing issues from falling through the cracks between emails and tickets while substantially decreasing resolution times. 

In this case study, find out how a large-scale furniture provider assembled an IT helpdesk and searchable, centralized knowledge base to support over 19 warehouse and showroom locations. Plus, learn how they managed to integrate G Suite tools like Google Docs and Gmail into their support services to accelerate resolution times and free up IT team members to work on strategic projects.

Vendor:
Wrike
Posted:
06 Sep 2018
Published:
06 Sep 2018
Format:
HTML
Type:
White Paper
Language:
English
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