Customer expectations: Driving a new era of smarter engagement

The AI Revolution: Insights Into the Next Era of Customer Relationships

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Today’s kindergarten students will never know a world without AI, thanks to Apple’s Siri.  Salesforce Research compiled insights to see how much of a splash the AI movement is making on businesses and their customers.

This report highlights key findings around customers’ heightened expectations for tailored, relevant experiences, and how businesses are using AI to meet them.

Uncover survey results, such as:

  • 37% of teams are using AI, and a further 22% are piloting or evaluating such solutions
  • 58% of consumers and 75% of business expect personalized offers
  • By 2020, 51% of consumers and 75%  of business buyers expect companies to anticipate their needs and make relative suggestions

Inside, you’ll also uncover the 3 big decisions companies look to leverage AI to help them compete in the Age of the Customer.

Vendor:
Salesforce
Posted:
04 Sep 2018
Published:
04 Sep 2018
Format:
PDF
Length:
17 Page(s)
Type:
Research Content
Language:
English
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