Case study: Aligning ITIL with the service desk

Case Study: Ensuring ITIL and ITSM Alignment

Cover

When their existing service desk systems starting falling behind, one software provider was quick to seek an alternative that more closely aligned with their ITIL practices and delivered better support to external and internal users alike.

Learn how Aquila Heywood, the team behind a leading pension administration software, used ITSM software and an ITIL-driven process design to match the changing needs of their customers and keep their service desks running smoothly – using self-service portals to augment their smaller support team.

Vendor:
Sunrise Software
Posted:
31 Aug 2018
Published:
31 Aug 2018
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English
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