This resource is no longer available

Conversational Commerce

Cover

Consumers are already conversational and before making a purchase they tend to ask questions, get advice and understand their options.

With 60-80% of people visiting a brand’s website before visiting a store or calling a call center, it is as important that businesses support online customer interactions where customers feel most comfortable communicating.

And since most communication happens over messaging, there is great business potential in reaching customers across mobile apps, SMS, web, social and voice channels.

In fact, brands that deploy online messaging see:

  • 20% increase in customer satisfaction
  • 50% decrease in agent attrition rates
  • 20% decrease in customer churn
  • 4x increase in converted sales
  • And more

Download this white paper and learn how automation and messaging can enhance your customer experience. 

Vendor:
LivePerson
Posted:
04 Sep 2018
Published:
04 Sep 2018
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.