16 customer service skills of great agents

The 16 Customer Service Skills of Great Customer Service Agents

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Customer service involves much more than having a conversation on the phone. Responding to tickets over email, live chat, and social media are equally important communication channels for customers.

While there is much overlap in the customer service skills required to do a great job, each channel also benefits from a unique approach to these skills.

In this resource, uncover 16 customer service skills of great customer service agents, including:

  • Mirroring a customer’s language and tone
  • Summarizing your help
  • Being comfortable with multitasking
  • And 13 more

You’ll also learn why agents need to be able to move easily and support customers via phone, email, chat and other channels.

Vendor:
Zendesk
Posted:
31 Aug 2018
Published:
31 Aug 2018
Format:
HTML
Type:
Resource
Language:
English
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