58% of orgs boost customer retention after using customer analytics

The Key to Unlocking Customer Insights and Driving the Customer Experience

Cover

58% of companies say that they experienced a significant increase in customer retention and loyalty as a result of using customer analytics, according to a Harvard Business Review survey.

Customers today have high expectations. To satisfy these, companies must provide real-time analytics, which can only be accomplished with the help of AI, IoT and cloud computing.

If you want to know more industry statistics and trends on real-time customer analytics, download this Harvard Business Review survey. Explore key findings like:

  • 60% think the ability to deliver real-time customer interactions across touch points and devices is important
  • 16% think they are very effective at delivering real-time customer interactions across touch points and devices
  • Nearly 75% say they’ve increased spending on real-time customer analytics solutions over the past year
  • Nearly 50% say their use of customer analytics has generated significant revue growth

There are many more statistics and trends to come.

Vendor:
SAS
Posted:
14 Aug 2018
Published:
31 Mar 2018
Format:
PDF
Length:
16 Page(s)
Type:
Analyst Report
Language:
English
Already a Bitpipe member? Login here

Download this Analyst Report!