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How IT Service Portals Are Actually Being Used

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Service portals have changed the game for IT support teams, establishing a centralized platform where users and admins can troubleshoot – a huge leap from the chaotic mix of spreadsheets and e-mails of the past. But while IT admins are quick to realize its benefit, how exactly are employees using service portals?

Look over this info-graphic to learn how service portals are truly being utilized by employees – or aren’t. Plus, get a glimpse into how support channels are projected to shift in coming years.

Vendor:
Samanage
Posted:
08 Aug 2018
Published:
08 Aug 2018
Format:
Multimedia
Type:
Resource
Language:
English

This resource is no longer available.