Intelligent self-service: 11 best practices

The Path to Intelligent Self-Service

Cover

Switching from your basic self-service search tools to intelligent self-service can be broken down into 3 key capabilities: answer, suggest and recommend.

You’ll want to follow 11 best practices to fully take advantage of these capabilities, such as:

  • Create a single, unified self-service hub
  • Provide unified search across all self-service content
  • Allow customers to easily filter down search results
  • And 8 more

Download this asset for use cases from several organizations, as well as tips on mastering each stage and achieving intelligent self-service.

Vendor:
Coveo
Posted:
09 Aug 2018
Published:
09 Aug 2018
Format:
PDF
Length:
14 Page(s)
Type:
White Paper
Language:
English
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