This resource is no longer available

Better Contact Center Reporting: 2 Reports to Improving Analytics to Drive Key Business Objectives

Cover

As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management.

However, the roadmap to better reporting and analysis isn’t in every contact center’s glove compartment.

In this white paper, learn about the 2 main routes to better contact center reporting and analytics, and how the route you choose can keep you on the right track.

Also uncover 5 steps in the journey, including:

  • Define the project scope
  • Gather and define requirements from stakeholders
  • Design
  • Select reporting and analysis architecture
  • Implementation and review
Vendor:
ShoreGroup
Posted:
25 Jul 2018
Published:
25 Jul 2018
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.