How to integrate Skype for Business with your cloud contact center

Extending Skype for Business into the Contact Center

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Enterprises of all sizes are increasingly moving away from traditional, on-premise phone systems to cloud-based communications tools, and now they’re looking to bring the same level of cloud adoption to their contact centers as well.

This white paper explores how to create cloud-based contact center operations that can support fully integrated, multichannel customer interactions.

Learn how to extend capabilities for tools like Skype for Business into a cloud contact center, and find out how you can:

  • Leverage HD video communications
  • Integrate existing collaboration tools into your contact center
  • Improve customer experiences across channels
  • And more
Vendor:
West IP Communications
Posted:
28 Jun 2018
Published:
28 Jun 2018
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English
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