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Enterprises of all sizes are increasingly moving away from traditional, on-premise phone systems to cloud-based communications tools, and now they’re looking to bring the same level of cloud adoption to their contact centers as well.

This white paper explores how to create cloud-based contact center operations that can support fully integrated, multichannel customer interactions.

Learn how to extend capabilities for tools like Skype for Business into a cloud contact center, and find out how you can:

  • Leverage HD video communications
  • Integrate existing collaboration tools into your contact center
  • Improve customer experiences across channels
  • And more
Vendor:
Intrado
Posted:
Apr 1, 2021
Published:
Jun 28, 2018
Format:
PDF
Type:
White Paper

This resource is no longer available.