This resource is no longer available
Enterprises of all sizes are increasingly moving away from traditional, on-premise phone systems to cloud-based communications tools, and now they’re looking to bring the same level of cloud adoption to their contact centers as well.
This white paper explores how to create cloud-based contact center operations that can support fully integrated, multichannel customer interactions.
Learn how to extend capabilities for tools like Skype for Business into a cloud contact center, and find out how you can:
- Leverage HD video communications
- Integrate existing collaboration tools into your contact center
- Improve customer experiences across channels
- And more