Protecting your contact center from hackers and fraudsters

PCI DSS & Data Security for Contact Centers: Navigating the Regulatory Landscape

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With the onslaught of cyberattacks that have occurred this year, data security has never been a higher priority for organizations. Protecting customer data is of utmost importance, especially with governments and regulatory bodies increasingly turning their attention to these issues.

Contact centers in particular, serve as a vast repository of sensitive customer data and are often a target for hackers and fraudsters. Because of this, contact centers face a myriad of laws and regulations governing the way they treat this data, such as the PCI DSS for those taking payments, among many others.

In this webinar, hear from Scott Kaplan from Semafone and Chanley Howell from Foley & Lardner LLP, to learn about:

  • Top data security regulations, laws, and standards affecting contact center data governance
  • How to comply with sometimes competing regulatory requirements and resolve conflicting stipulations
  • How to achieve compliance more simply and cost effectively
Vendor:
Semafone
Premiered:
Jun 13, 2018
Format:
Software
Type:
Webcast
Language:
English
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