Customer experience extends beyond the initial sale

CX Extends Beyond the Initial Sale: The Business Case for a Seamless Customer Experience Management System

Cover

Most SMBs are sales driven, but net-new sales alone do not lead to profitability. New customers are expensive, and depending on the industry, they are anywhere from 6 to 7 times more expensive than existing customers.

A great customer experience (CX) develops strong lifetime customer relationships, which boosts the customer lifetime value (CLV) – providing a very high ROI on all monies spent on CX.

Inside, explore:

  • How customer lifetime value grows from CX
  • Why 86% of customers will pay more for a better CX
  • Features and benefits of a cloud-based engagement solution
  • And more
Vendor:
Oracle Corporation
Posted:
12 Jun 2018
Published:
12 Jun 2018
Format:
PDF
Length:
3 Page(s)
Type:
Resource
Language:
English
Already a Bitpipe member? Login here

Download this Resource!