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5 Ways to Improve Customer Experience & Drive Growth Through Profitable Sales

Cover

Customers who’ve had great experiences spend 140% more compared to those who’ve had poor experiences. — Harvard Business Review

That means if SMBs establish a robust customer experience strategy, they have a chance to level the playing field and compete with their larger competitors.

Inside, learn about these 5 ways SMBs can provide stellar experiences:  

  1. Arm customer service reps with consistent responses
  2. Make it easy for customers to engage and resolve issues
  3. Cross-device personalization
  4. Cover all your bases through omnichannel marketing & sales
  5. Integrate front-office and back-office applications
Vendor:
Oracle Corporation
Posted:
08 Jun 2018
Published:
08 Jun 2018
Format:
PDF
Length:
17 Page(s)
Type:
eBook
Language:
English

This resource is no longer available.