Why this wine app uses virtual agents in their call center

Taking on Virtual Agents to Handle Global Smartphone Users

Cover

Vivino is the world’s most downloaded wine app. But their customer service strategy got off to a rocky start when their team of 30 customer service agents wasn't equipped to handle the volume of calls or emails that millions of users speaking different languages generated.

In this e-guide, explore the growing acceptance of virtual agents and find out how Vivino, the world’s most downloaded wine app, configured their contact center and improved customer experiences.

Vendor:
ConvergeOne
Posted:
23 May 2018
Published:
23 May 2018
Format:
PDF
Length:
11 Page(s)
Type:
eGuide
Language:
English
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