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Automating Customer Feedback Analysis

Cover

Each month, a financial services company collected customer feedback surveys about products and services in hopes to improve their customer experience.

However, the team’s process involved manually reading the surveys – a slow and labor-intensive task.

Review this case study to see how the financial services company used an analytics and automation tool to:

  • Eliminate 100 hours of analytical labor per month
  • Uncover key motives and trends behind NPS scores
  • Utilize analytics to increase website usage
  • Streamline customer metrics and reporting
Vendor:
Luminoso
Posted:
09 Aug 2018
Published:
09 Aug 2018
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.