92% of execs say service models must adapt to customer needs

Customer Experience in Field Service

Cover

92% of execs agree that organizations need to adapt their service models to keep up with customer needs, per the Connected Manufacturing Service Report. But what exactly does that mean?

In this webcast, hear IFS global industry director Mark Brewer explain what companies should know about customer service in field services, including:

  • 74% of companies offer self-service to improve CX
  • Why IoT devices will have the biggest impact on service
  • How AI and machine learning are driving changes in service
  • And more!
Vendor:
IFS
Premiered:
18 Apr 2018
Language:
English
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