Moving from PBX to cloud communications: Essen case study

UCaaS and Cloud Contact Centers: Essen Healthcare Case Study

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Essen Health Care has over 200 practitioners operating across 5 divisions and serves close to 50,000 patients annually. To support their growing company, Essen needed to replace their legacy, on-premise PBX communications system.

This case study explores how Essen transitioned to a cloud communication system. Learn about their unified communications as a service (UCaaS) and contact center implementation, and find out how they:

  • Reduced costs for their communications system
  • Improved contact center monitoring and management
  • Scaled communications with their company’s growth
  • And more
Vendor:
MASERGY
Posted:
09 May 2018
Published:
09 May 2018
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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