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Better Customer Service via Machine Learning

Cover

Advanced analytics made available to multiple teams of customer service reps means that customers don’t even need to explain what their problem is before a rep has a possible solution.

The common challenge for a customer-centric organization is that many teams within the company have the potential to support this type of customer experience. But regardless of the function they support, these employees must all have access to the necessary insights.

Read this case study to learn how Rogers Communications worked around the limits of their data management model and created a collaborative team culture for their customer service reps.

Vendor:
SAS
Posted:
07 Jan 2019
Published:
31 Dec 2018
Format:
HTML
Type:
Case Study
Language:
English

This resource is no longer available.