ITSM: 5 considerations when choosing a virtual support agent

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM

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As AI driven applications such as Alexa and Siri have become ingrained in daily consumer life, businesses are beginning to harness similar AI applications for their customer service needs. These solutions operate at various levels of functionality, ranging from basic chat-bots all the way to intelligent virtual agents, each bringing increasing competitive advantages.

But how viable are these virtual support agents within your organization?

In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services. 

Vendor:
Serviceaide
Posted:
12 Apr 2018
Published:
12 Apr 2018
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English
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