How to use AI to reduce costly support tickets

AI-Powered Guided Help Desk

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To process a single support ticket was costing a consumer packaged goods company up to $100, not including the lost productivity for employees.

Tap into this resource to discover how the company addressed their support issues by moving to an artificial intelligence (AI)-powered platform that uses natural language processes and resulted in:

  • More frequent employee self-help
  • 30% in reduction in tickets fielded by the support center
  • 50% faster time to resolution
Vendor:
Cognitive Scale
Posted:
13 Apr 2018
Published:
13 Apr 2018
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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