How ServiceNow saves $1.6 million using their own portal

Now on Now: Scaling ITSM to support business growth

Cover

As a business grows, it is important that IT services can scale alongside the increasing demands. This is a problem that ServiceNow encountered within their enterprise, despite being an ITSM leader.

In this case study, learn how ServiceNow uses their own ITSM solution to save $1.6 million a year, and scale at a rate of 40% annually.

Explore the benefits they've been able to see from using their own self-service portal, including reduced disruptions, better documentation of issues, and far fewer walk-up and email requsts.

Vendor:
ServiceNow
Posted:
26 Mar 2018
Published:
26 Mar 2018
Format:
PDF
Length:
13 Page(s)
Type:
eBook
Language:
English
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