Proactive vs. reactive communication infrastructure management

Firefighter Or Strategic Manager: What IT Role Do You Fulfill?

Cover

Although 97% of firms say communication capabilities are important to overall business success, nearly one half of the firms offer their customers a reactive service model.

So, how healthy is your communications infrastructure really?

In this Forrester Consulting Research report, discover how reactive or proactive 252 IT and communication infrastructure support pros are at managing outages, and using monitoring, analytics and other techniques to increase productivity and meet customer demands.  

Vendor:
ShoreGroup
Posted:
19 Mar 2018
Published:
31 Jan 2018
Format:
PDF
Length:
11 Page(s)
Type:
Research Content
Language:
English
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