Analysts: Why it's time to rethink the contact center

Rethinking Your Contact Center: How to Engage the Modern Customer

Cover

The notion that companies must create joyful journeys for all their customers isn’t new, but turning the vaulted promise into reality is surprisingly difficult.

In this Frost and Sullivan paper, learn about the difficult challenges in creating an exceptional customer experience, the value of a contact center that supports all channels, and best practice recommendations.

Uncover 5 key ways to increase your company’s positive impact and customer experience, such as:

  • Letting customers interact with you on their channel of choice
  • Paying attention to continuously improving agent performance for workforce productivity
  • Lowering total cost to serve by utilizing global cloud-based communications
  • And more
Vendor:
8x8, Inc.
Posted:
21 Mar 2018
Published:
31 Dec 2017
Format:
PDF
Length:
10 Page(s)
Type:
White Paper
Language:
English
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