Is Your Customer Experience Making an Impact?

Is Your Customer Experience Making an Impact?

Cover

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows that only 14% are ahead of their customers’ expectations.

This means that 86% feel that they are behind the curve, the competition — and most importantly — their customers’ expectations.

In this resource, find out why organizations often lack understanding of what great customer experiences look like and how to get there.

Uncover a checklist for progressing in your CX trek, including:

  • Build your strategy and vision for CX
  • Build your business case for business impact
  • Arrange an instant insights or successful change workshop to start building you next great idea
  • And more
Vendor:
Avanade
Posted:
13 Mar 2018
Published:
13 Mar 2018
Format:
PDF
Length:
22 Page(s)
Type:
Resource
Language:
English
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