How to improve customer experiences with UC

How Expert Planet and eBay Establish a Stronger Communications Platform

Cover

Expert Planet, a leading teleservices provider, has over 5000 employees both in-office and remote throughout the United States.

The company uses unified communications (UC) technology to deploy innovative customer communications strategies on behalf of clients which include online auction site eBay.

Find out how the CMO of Expert Planet, Ghen Sugimoto, executed his vision to deliver “technology that allows them to deploy a completely flexible, personalized customer experience with the most qualified agents regardless of their location.”

Vendor:
West IP Communications
Posted:
27 Feb 2018
Published:
27 Feb 2018
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
Already a Bitpipe member? Login here

Download this Case Study!