Selecting the best cloud-based cloud contact center strategy can be overwhelming.

To help, this white paper answers 6 FAQs about cloud contact centers, such as:

• Is it best to wait until we can move everything to the cloud, or do it bit-by-bit?
• What sort of assurances and guarantees should we look for from a cloud provider in terms of security and performance?
• Where do the biggest cost savings come from?
• And 3 more