Benefits of AI-based digital customer engagement

Using AI to Boost Digital Customer Engagement

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Automated digital customer engagement has been used for years, such as when customers get an automated voice for a service call. But modern advances can let your business improve your customer’s experiences.

With artificial intelligence and natural language processing, an interactive voice response can accurately predict a caller’s intent and create a personalized, simplified resolution.

Tap into this resource to discover more benefits, including:

  • Connecting the session to web and mobile channels
  • Gaining 99.9% availability and handling daily spikes
  • Optimizing caller experience for each individual
  • And more
Vendor:
24/7 Customer Inc
Posted:
26 Feb 2018
Published:
30 Nov 2017
Format:
PDF
Length:
22 Page(s)
Type:
White Paper
Language:
English
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