How to expand legacy call center processes to improve CX

Call Center Innovation That Leverages Online Tools

Cover

Typical call centers follow legacy processes – the customer calls in and the agent answers over the phone. There are opportunities to innovate and improve this experience, for both parties.

Imagine if an agent could interact with the customer over multiple devices simultaneously. This adds a visual medium for the customer to better understand the agent, and vice versa.

Explore how an extensible SaaS app that leverages web media enables agents to:

  • Provide callers with instant access to relevant content
  • Share apps over smartphones, tablets and desktops
  • Tag the customer to retain content and generate advice for the future
  • And more
Vendor:
24/7 Customer Inc
Posted:
23 Feb 2018
Published:
30 Nov 2017
Format:
PDF
Length:
27 Page(s)
Type:
White Paper
Language:
English
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