8 myths of digital customer experience: What's true and what's not

Transforming the Digital Customer Experience

Cover

You might have heard that digitally transforming the customer experience is a one-time deal. That’s not reality – digital transformation is ongoing, and businesses can continually optimize their CX.

There are several other myths about what exactly a digital transformation means for customer experience. It’s time for you to sort out fact from fiction.

Use this resource to get to the bottom of several popular myths surrounding digital CX, such as:

  • Improving digital CX is an added cost of doing business
  • Digital transformation takes years to implement
  • Digital transformation means adding more channels to the CX
  • And more
Vendor:
24/7 Customer Inc
Posted:
21 Feb 2018
Published:
31 Dec 2017
Format:
PDF
Length:
27 Page(s)
Type:
Resource
Language:
English
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