10 ways to make your customer experience more like Uber

10 Hot-Button CX Topics for Retailers

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Today’s trending topics in customer experience – such as automation, machine learning and chatbots – will be tomorrow’s must-have capabilities.

Consumers no longer compare your CX against your direct competitors. How does your CX stack up against top performers in other industries, such as Uber and Airbnb?

Delve into 10 hot-button CX topics for retailers and discover ways your business can evolve to retain customers, including how to:

  • Use modern tools to listen to your customers
  • Empower agents to improve first-contact resolution
  • Ensure your chatbots don’t do more harm than good
  • And more
Vendor:
Genesys
Posted:
21 Feb 2018
Published:
31 Dec 2017
Format:
PDF
Length:
33 Page(s)
Type:
Resource
Language:
English
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